F.A.Q

How to get a price list of ASM's products?

Pls. advise the exact P/N and its qty. needed, so, we could send formal quotation within 24 hours to you. Or would you pls. advise your sepcification required and its application? So, we would help to recommend suitable types accordingly. Pls. also advise your company name, website, address, contact, phone and fax, since we need these customer file before formal quotation will be sent. Thanks.

How do I place an order?

1. Formal P.O. with quotation number needs to be e-mailed to the sales: marketing@ally-star.com

2. Proforma Invoice and Payment instruction will be sent to you after receiving the P.O.

3. Payment needs to be arranged according to the quoted payment term and invoice.

4. Delivery date will be informed by order confirmation after receiving the payment.

5. Shipment will be arranged according to the shipping instruction provided by you and the shipment tracking number will be provided after the shipment

What payment methods do you offer?

Wire Transfer & Credit Card (Visa, Mastercard)

What's the Incoterm and payment term?

In all cases, unless otherwise agreed to in writing by seller, payment shall be Advance Payment and payment shall be made in US dollars. The incoterm shall be "EXW Seller's location".

How do you ship the order?

If you have your own carrier account, like FedEx, DHL, UPS or TNT, pls. advise its carrier way and account number in PO. If you do not have carrier account, ASM will help you to calculate the estimated shipping cost by FedEx and add it to the Proforma Invoice.

How about the warranty term and repair service?

ASM give 1 year warranty from the data on sending goods.